Although I have normally been very happy with Koodo, I must say I was disappointed with my recent bill. I received a call from Koodo to see if I'd like to change my plan and in the end I decided to go to the new plan. I was then charged a $10 fee for the over the phone change. They have reversed the charge now but I feel it is dishonest to call a customer to offer an upgrade and then charge for the call without letting me know there would be an additional charge. Had I known this I would have changed it myself online as I normally do. With any other company there would never be a charge for such a call since the money is made back in the more expensive plan that I switched to. Again, disappointed Koodo!