Hello, my name is Kyehee Lee and I am writing to you concerning a problem that has arisen from unpleasant situation in your Metro town office.
About a month ago, I went to Metro town office with my daughter and signed up for new mobile phone plans. A sales person told me that I and my daughter would get 10$ discount for each of us for next 6 months. But when I checked bill, it didn't give me any discount, so my daughter talked to your sales persons and complained. The sales person changed the word and said that I and my daughter must wait 6 months for credit.
I was really upset. I'm writing to ask for a $10 discount for each of us as you promised in the first place. If you cannot accept it, I will find out other promotions another company offers.
I will wait for your answer. Thank you.