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Data usage billing inconsistency


My plan states that additional data is $5/250 mb, however, my bill charges are: Usage charges Data Usage $30.00 Total used 659.459 (MB) Total usage charges ................................................................................ $30.00 What is happening? I see in my bill three charges for $5 each, which doesn't add up to $30.

5 replies

Userlevel 7
What plan are you on?
CAN Data 1GB Unltd min $64
Monthly and other charges (Aug 18 to Sep 17) Tab Charge $5.00 CAN Data 1GB Unltd min $64 $64.00 Total monthly and other charges ............................................................. $69.00 Add-ons (Aug 18 to Sep 17) Additional data $5/250MB Free Data 1GB Free Unlimited Canadian LD Free Total add-ons ............................................................................................ $0.00 Usage charges Data Usage $30.00 Total used 659.459 (MB) Total usage charges ................................................................................ $30.00
Userlevel 7
Badge +4
I can't explain your charges. Unless someone else has an idea, I would advise calling Koodo and see if they can explain it or if it is in error. *611 on your Koodo cell. It's a free call
Userlevel 7
If it was calculated correctly he should have only been charged $15 extra not $30, so you should definitely call customer service like Dennis suggested to get that sorted out.

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