I recently discovered that me and my wife have been charged data roaming over several months dating back to February 2020.
The only reason we were charged these fees is because we live on Vancouver Island and in certain areas, it switches to US providers. We have never left Canada during this time.
We are set up for automatic payment and only just discovered these charges. We have since changed the data roaming settings on our phone.
I called Koodo and spoke to an agent who explained they can ‘t do anything about the charges because of the amount of time that has lapsed since they were billed. I don’t understand this reason?
It seems really unfair given that they were incorrect charges. I’m now $68 out of pocket for roaming I technically shouldn’t have paid for!
I was wanting to escalate this issue to get a refund?