Koodo Community
Question

data overage fee

  • 15 July 2020
  • 2 replies
  • 80 views

i have shock free data plan. yet when i checked my account yesterday, i have $450.00 in excess data fees.

this is not the first time this has happened. 

no warning texts, no authorization to go over, no pausing.

last year when i was actually able to talk to someone from koodo, about $200 in extra data charges on one bill, they reviewed my account, and admitted to overcharging me over $500!

 


2 replies

Userlevel 7
Badge +4

After confirming you still have the setting set in self-serve I'd send a private message to Koodo via Facebook messenger or dm via Twitter to get it sorted out. Billing disputes require speaking directly with a rep

Userlevel 4

@DC73

Thanks for reaching out to us!

Please send us a private message over Facebook, or a DM over Twitter, so one of our agents could access your account and assist you further.

You can also include your username, “DC73”, so we could respond to your message faster.

 

 

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