Friday I changed to a new phone and plan with more data.
Saturday evening within a 15 minute window I received numerous texts from Koodo regarding data usage. They were not in a logical order and came through in rapid succession. They started by saying I had used 50% of 600+mb of data, then 90% of 600+mb of data then 90% of 100mb of data, then 50% of 100mb of data, then 50% of 100mb of data then 90% of 100 mb of data, etc. Never once did they state I had reached 100%.. I was never asked to approve/request more data or overage.
A quick search of my history shows I rarely go over 100mb in a day and I've never gone over my 1gb in a month. This bill is showing I suddenly used 3400+mb in a single day, Saturday. It also shows the usage as even amounts of 90.00mb and 10.00mb over and over during that 15 min window. Usually my data shows more random numbers such as 38.61mb or 10.56mb. Sunday it shows no usage, no charges. Monday and Tuesday shows usage but no charges.
I was SHOCKED as I thought shock free data meant it would be paused, I would be notified of reaching 100% and I would have to approve for more data.
I tried contacting Koodo. The virtual assistant of course couldn't help and I requested a callback. The time for the call back came and went. It's been 2hrs and 10mins since by scheduled callback time. I've cancelled it and requested a new time for tomorrow. Hopefully I will get one. Any advice?
Best answer by Alexandra_Koodo