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data charges


Hi, There seems to be a data charge that occurs every month. I don't have data on this phone. could you please tell me what those recurring charges are for? Thank you.

14 replies

How do you expect us to tell you when we can't see your bill? Clearly you do have data usage on the phone. Call Koodo if you want an explanation. They can see your bill, we can't.
Userlevel 6
AlexiKrov wrote:

How do you expect us to tell you when we can't see your bill? Clearly you do have data usage on t...

Why so mad? You're Zan-freaking-gief! Man, if I were Zangief I'd be the happiest guy on the Koodo community.
AlexiKrov wrote:

How do you expect us to tell you when we can't see your bill? Clearly you do have data usage on t...

Zangief is always mad. Zangief fight for the motherland!
Userlevel 6
Dianne, this is customer forum. We can help you with a lot. Even with your bill explanation. We would have to see it though minus your personal info. If you have a smartphone it does come with the capability of accessing the internet. You may not have done it knowingly but it happens. If your phone came with app, like the weather, it automatically checks for updates and that uses data. Just disable data on your phone and you'll be fine. Go under settings and find the data on/off switch.
Chris Petersens wrote:

Dianne, this is customer forum. We can help you with a lot. Even with your bill explanation. We w...

I have a smartphone but never use it to go online only at home where I have wi-fi .My data is turned off but I still am being billed for data usage. I am trying to figure out why....
Chris Petersens wrote:

Dianne, this is customer forum. We can help you with a lot. Even with your bill explanation. We w...

I had them try the data block but then I couldn't get pic messages which is included in my plan.....so had to get them to unblock it. ?!?!?! Looking for answers!?!?!?
Userlevel 7
Badge +4
Chris Petersens wrote:

Dianne, this is customer forum. We can help you with a lot. Even with your bill explanation. We w...

Hi Cynthia, you already started your own topic. Please don't revive an 8 months old topic with several messages, one is enough in ONE thread 🙂
Userlevel 4
Chris Petersens wrote:

Dianne, this is customer forum. We can help you with a lot. Even with your bill explanation. We w...

Check you own post instead of posting on answered threads.... http://community.koodomobile.com/koodo/topics/why_am_i_getting_data_charges
Userlevel 7
If you're very worried about data leakage, you can request a data block from Koodo. There is no charge for this add-on. The stipulation is that picture messages will no longer work if you do this.
Userlevel 6
Jonathan I wrote:

If you're very worried about data leakage, you can request a data block from Koodo. There is no c...

And that's why data block is such a pain in the butt. 🙂 When you can control everything yourself why would anyone waste time to call, be on hold and then the one time yo want to take a picture and send it to someone you have to call again be on hold etc. Such a headache.
Userlevel 7
Jonathan I wrote:

If you're very worried about data leakage, you can request a data block from Koodo. There is no c...

Some people just aren't very good with phones and want to be protected. It's also good for parents to block data for their kids' phones.
Userlevel 1
Jonathan I wrote:

If you're very worried about data leakage, you can request a data block from Koodo. There is no c...

Good answer +1 star
Userlevel 7
Badge +4
Jonathan I wrote:

If you're very worried about data leakage, you can request a data block from Koodo. There is no c...

Star just because you used the word Data Leakage 😉 Finally someone besides me. I have been trying to make this a thing for years now
Userlevel 7
Badge +4
In addition, depending on the phone you have, you may be able to change you APN settings so data is disabled while leaving MMS enabled Check out Chad's post here: http://community.koodomobile.com/koodo/topics/change_apn_to_disable_internet_while_enabling_mms_on_samsung_ace_2

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