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Data Charge Question


Hi I'm new with this whole Data thing. I took a look at my bill and I was charged $10.67 for data usage on my 2GB plan. Was I charged for going over or do I get charged just for using the data?

9 replies

Userlevel 7
Badge +4
Hello Trevor.

Take a look at page 3 of your bill. You'll see everything explained there. I believe it's because you went over your data limit. But I can not be 100% sure because I have no access you your account!
Robert wrote:

Hello Trevor.

Take a look at page 3 of your bill. You'll see everything explained there. I belie...

I did not go over my data limit. I monitored my data and by the end of my cycle I still had 1GB left.
Userlevel 7
Badge +4
Robert wrote:

Hello Trevor.

Take a look at page 3 of your bill. You'll see everything explained there. I belie...

How did you monitor your data? Via self-serve or your phone?
Robert wrote:

Hello Trevor.

Take a look at page 3 of your bill. You'll see everything explained there. I belie...

It says the following: Partial charges $40 2GB Unltd min Plan QC SFD (Sep 23 To Sep 30) $10.67 Total partial charges ................................................................................ $10.67
Robert wrote:

Hello Trevor.

Take a look at page 3 of your bill. You'll see everything explained there. I belie...

I monitored my data via my phone
Userlevel 7
Badge +4
Robert wrote:

Hello Trevor.

Take a look at page 3 of your bill. You'll see everything explained there. I belie...

Ah ok. So you did not get overcharged. It was pro-rated a sit's your first bill. Here watch this:
http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill

Robert wrote:

Hello Trevor.

Take a look at page 3 of your bill. You'll see everything explained there. I belie...

Oh ok thanks! Much appreciated! So next month I'll only get charged if I go over?
Userlevel 7
Badge +4
Robert wrote:

Hello Trevor.

Take a look at page 3 of your bill. You'll see everything explained there. I belie...

Yes. And you can set up notification via self serve so you don't go over!
Robert wrote:

Hello Trevor.

Take a look at page 3 of your bill. You'll see everything explained there. I belie...

oh ok thanks! Much appreciated, thanks for the quick response, I thought something looked weird at first but now it's all cleared up! 😃

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