Koodo Community

Community

Solved

Credit Card Payment


I want to pay the bill using my credit card in Self Serve, but it's being denied. The different between the billing address in Koodo and my credit card's address is in Koodo, it only allows me to put "15 Street Name Apt 14", but in my credit card, the address is "14-15 Street Name". Is there a way I can solve this?

2 replies

Userlevel 7
Badge +4
Change it with your Credit Card. Koodo will only accept payment from Credit cards if it matches the card 100%. If it wont allow you to input it the way it is on ur credit card, than change it that way. Best of luck.
Userlevel 3
Call in and see if staff can set it up for you.

Reply