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Credit card info


Hi. I pay for my dads phone and am listed to give authority on his account. I am trying to add my credit card info. Its been about 6 months since ive started paying for it through my bank. How do we update now?
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Best answer by Mats 24 January 2019, 17:16

How do we match credit card to info on file?
Usually the name and address of the credit card has to match the name and address of the account to be able to be used for online payment. Since you're listed to give authorization on the account, it might be acceptable but I'm not sure. If you're getting an error when trying to add the card online you'll have to contact Koodo to see if they can add the card.

This link will give the options on ways you can pay your bill.

https://www.koodomobile.com/help/how-pay-your-bill

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7 replies

How do we match credit card to info on file?
Can i pay for a new line through my bank instead of my credit card?
Userlevel 7
Badge +4
@Emmasmom Just so I'm clear.

  1. Q: Can you use your credit card to pay for your dad's account? 6 months after account activation it shouldn't be a problem. Log into your Dad's account account and use your card to pay.
  2. Answer to question to 'yes'.
Hope this helps!
Badge +4
How do we match credit card to info on file?
Usually the name and address of the credit card has to match the name and address of the account to be able to be used for online payment. Since you're listed to give authorization on the account, it might be acceptable but I'm not sure. If you're getting an error when trying to add the card online you'll have to contact Koodo to see if they can add the card.

This link will give the options on ways you can pay your bill.

https://www.koodomobile.com/help/how-pay-your-bill
Userlevel 7
Badge +4
Just to clarify, you should be able to add pre-authorized payments via credit card or your bank account via self serve.

See here https://www.koodomobile.com/help/setting-pre-authorized-payments
Userlevel 7
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@Mats Only up to the first 6 months the name/address match is required.
Userlevel 7
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@Mats Only up to the first 6 months the name/address match is required.
😮😮😮
So after 6 months, a customer can use any of credit card (from the types allowed) from any country?

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