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Converting 1 second to 1 min and charge for 1 min conversation is not good. Or at least you should inform your customer about this non-fair option.


Hi, I just got a koodo service for $25/month with 200min/month and extra charge of $0.45 for every extra minutes. However, after I got my bill I was shocked because you charged me $50 for about 20min. I just realized that you count every duration less than 1 min like a complete 1 minute conversation which I was not informed about it by anyone and no where to read about it when I was getting my plan. Now, I am asking you to cancel the extra charge for this non-fair policy.

7 replies

Userlevel 6
Badge +4
Hi there Mehran... Most of the carriers in Canada have per minute billing, per second billing stop existing long ago... This is not a secret... Since you didn't know, feel free to call Customer Service, expose your case and most likely you will be able to receive a credit for this time only as an exception and courtesy... From now on, make sure you have clear what your plan includes and keep an eye on your Self Service account to monitor your plan so you do not go over...
Userlevel 7
Badge +4
Kood has billed by the minute since February, 2012. All of their documentation states that they bill by the minute. It is a completely fair policy as it applies to all Koodo customers equally.
Yep, only old customers with old plan have per second billing again. But now all plan have more advantages like call display free, voicemail free, text messaging free, long distance free and many more minutes.
Userlevel 7
Badge +4
I must agree with you that I haven't seen any mention of this on the Koodo's plan page. It would be nice to add it at least in the nitty gritty charges!
Userlevel 6
Robert wrote:

I must agree with you that I haven't seen any mention of this on the Koodo's plan page. It would ...

I guess it's understood that when yo uhave extra minute charges everything is billed by the minute not just yout overage.
Userlevel 6
When the norm is per-minute-billing in Canada (for over a year now) that shouldn't come as a surprise. Do you know if your gas company or even hydro round up or down? You don't, yet you accept that without problems.
Userlevel 7
Did you get your phone/plan in-store? The rep should have explained this to you.

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