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continue to be charged an extra 5.60 per month


hey there again...same problem as last enquirey. signed up for the $50 plan + tax and am being charged $61.60 again! This bill should continually be $56 as far as I can understand in the contract! My data usage as far as I know was supposed to be unlimited as well as texting and Canada wide calling..... In any case I use very little data and am wondering why I continue to be charged the extra monies!

12 replies

Userlevel 2
Did you look at page 3 of the bill to review the charges?
Userlevel 7
Badge +4
Koodo has not offered a plan with unlimited data since standard data rates were per page instead of per MB (roughly 6 years ago). To the best of my knowledge, they have also never offered a $50 plan with ANY included data. From the sounds of it, you are on a $50 plan with pay per use data, which would mean an extra charge of $5 for the first 25 MB of data used. Since I cannot view your account details,though, you would need to call in to confirm this.
Userlevel 2
Timo Tuokkola wrote:

Koodo has not offered a plan with unlimited data since standard data rates were per page instead ...

Drat, I read that as "my data usage as far as I know has been limited".
Userlevel 7
Timo Tuokkola wrote:

Koodo has not offered a plan with unlimited data since standard data rates were per page instead ...

Timo, what are you talking about?..... There is one being offered RIGHT NOW and Koodo has offered one for the past at least two years (a $50 plan with data included). alb, I suggest doing what Myke said and checking page 3 of your bill
Userlevel 7
Badge +4
Timo Tuokkola wrote:

Koodo has not offered a plan with unlimited data since standard data rates were per page instead ...

Still, if, as the op implies, he does indeed have unlimited texting and unlimited minutes, there is no way he is on the $50 data plan.
Timo Tuokkola wrote:

Koodo has not offered a plan with unlimited data since standard data rates were per page instead ...

I do have $50 dollar plan...+ taxes. it includes unlimited cross Canada texting and calling and was supposed to include unlimited data! as it turns out iam only getting 25kB included but they are still charging me $5.60 for some reason...iam not using 25 KB of data per month! The $5.60 was removed from my last bill after talking to an op and she could not explain why I was getting the charge as well! I was under the impression the problem was rectified but voila the charge appears again!...Ive got the contract right in front of me as I type this. also the last time I wrote in they called me...am I in a different forum?
Userlevel 7
Badge +4
Timo Tuokkola wrote:

Koodo has not offered a plan with unlimited data since standard data rates were per page instead ...

You are not writing to koodo here, you are posting this on their public forum. To email koodo, you need to go here: https://secure.koodomobile.com/account/appmanager/support/contactus
Userlevel 2
Timo Tuokkola wrote:

Koodo has not offered a plan with unlimited data since standard data rates were per page instead ...

Ahmad, Timo is right. I just checked our expired plans, there has been not $50 rate plan that's included data where the airtime is unlimited.
Userlevel 6
If you post the 3rd page of your bill(minus your personals) we could tell you pretty much what you are getting charged. 99% likelihood that it's not an error.
Userlevel 7
What tab level are you on?
Userlevel 1
Alb - with no tab, or a small tab in Ontario $50.00 gets you 1000minites, unlimited evenings and weekends 5pm, unlimited text&picture, unlimited incoming calls, unlimited family calling, 1G data. This is a limited time OFFER.
I assume that you are probably on the $50/month Talk and Text plan with Pay Per Use Data. Since you use little data you would be charge $5 for less than 25MB and with taxes it would come to about $5.60. Just a wild guess here.

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