While changing my network from Rogers to Koodo, the koodo agent confirmed me that they don't charge connection fee $35, because the connection fee will be charged if i have taken any contract mobile with Koodo. But i was simply switching the account. In my current bill, i have charged the connection fee.
Can you please explain?
Best answer by Mats
If you sign up with Koodo in-store they always charge you a $35 connection fee unless there is a promotion going on at the time. If you sign up online this fee is waived.View original