I recently upgraded to the new Pixel 5 at a BestBuy kiosk (in Alberta), coming from an old PM-to-Koodo plan and a BYOD Samsung Galaxy S7. I’m rusty and a little confused on the Tab levels and specifically trying to answer i) What is my current Tab level; ii) what rate plan could I change (read:downgrade) to so that I remain on an eligible Tab?
The latter is important to me because I felt like the BB rep was not forthright with me and upcharged me to a plan I didn’t necessarily need or want. I was previously on a $40/mo 11GB plan (6GB + 5GB Freedom promo counteroffer). I was told my only choice was to select a $50/mo plan to get the phone with $0 down. That plan is also showing up as $60/mo on Self Serve. The rep told me a $10/mo discount would appear automatically without giving this to me in writing, and nothing of the sorts is showing up on Self Serve. I am not interested in paying extra if I don't need to, and I was told this was the only plan I could select despite arguing I didn’t care about more data and would prefer to pay less than that as long as I could to qualify for the $0 down offer. I understand I need to get on a tab to get the phone with $0 upfront, but I'm trying to find out if the rep was dishonest by telling me this was my only option.
As far I as I understand, and whether I’ve been misled or not, I’m on the hook for at least a month until I can change to another rate plan in the next billing cycle. So for that I’m trying to understand what plan or price point I can downgrade to to remain eligible for my tab bonus, and what tab level would that be? If I can get an answer on the $50 vs $60 amount on Self Serve too, that would be stellar.
I hope that was clear enough, thank you any and all for your help!
P.S. Just found out I have to wait 90 days to pay off my tab balance? Why is that?
Best answer by rikkster
Purchasing outright might have been the better option as this would have allowed you to keep your existing $40/mo 11GB plan. Since both phones use a nanoSIM card, it would just be a matter of removing the SIM card from the S7 and inserting it in the Pixel 5.
The $45 plan gives you 4GB of data, you did mention that you did not need as much data, so this plan should fit the bill.
The 90-day restriction seems somewhat fair. Koodo can’t possibly know that you or I will stay the course based on just our word alone.
Thank you for sharing your documentation and the BB location. This may prove helpful should an official Koodo rep decide to look into this matter. I’m still not aware of the $10/month discount. Perhaps this is an in-store discount in your area, as Mayumi suggested. Keep us posted on your findings.
