I just received a text message that my e-bill is ready for what seems like a much larger fee than I signed up for. When I tried to login to self serve, I just get a system update message.
On that page it also says "You can still log into Self Serve
to access your account.", but this is a lie as that link just loads a page with the same message.
I won't ask why an update like that is being done in the middle of a business day, nor why I would get a text message saying my e-bill is ready when it isn't accessible. Though it should probably be pointed out to some sort of customer relations person in the company.
Is there any other way to receive my e-bill so I can understand the price I received int he text message? If not, do you have an estimate for how long I will be locked out?