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Complete price list not available.


Hello. I am your customer, originally from Europe, but I discovered it just now! You don't have a complete price list for all of your services available to view on the Internet. In Europe, all carriers have to have a price list visible to everyone and available on their website. Why don't you do that here? I cannot find it.

8 replies

Userlevel 7
Badge +4
What do you mean by "price list"? Isn't this page : https://shop.koodomobile.com/plans/plans/index.html what you are talking about?
Userlevel 2
It's there if you look. Plans and addons.
No. This is not it. I meant a complete price list as a downloadable PDF file will all prices, charges, fees at one place without need to click anywhere else and browse the entire website of koodo to get all information about prices. I am looking also for roaming rates. Not only for the USA, but the link is broken. http://help.koodomobile.com/coverage-long-distance-and-travelling/travelling
Userlevel 2
peto hrad wrote:

No. This is not it. I meant a complete price list as a downloadable PDF file will all prices, cha...

There is no downloadable PDF for the prices of the phones/rate plans/addons. It is all available on the web site. Reason why it's not a downloadable PDF is pricing can change at any time, so instead of having to constantly update a PDF, the website is simply updated.\ And the reason why that link isn't available is because of the following message that you should of seen: "We’re updating our systems. For assistance with account related questions, please send us an email or dial *611 from your cell. For a fast and friendly answer to your general questions, visit our Koodo Community if you need answers to general questions. We’ll be up and running again soon. - See more at: http://koodomobile.com/en/on/help-outage.shtml#sthash.ef5txlYc.dpuf"
I get a completely different error message when opening the link I posted earlier. That prices are changing so frequently shouldn't be a reason for not having a complete online price list available. As a customer I want to have an overview of what I pay for and how much certain services cost. Hopefully in the future carriers will be here more for customers and their needs, respecting their right to know. And not hiding everything behind small letters and stars and other symbols, that will appear only when you click on it.

Userlevel 2
peto hrad wrote:

I get a completely different error message when opening the link I posted earlier. That pric...

I guess you completely missed what I said, so I'll repeat it. They are doing maintenance on the website, which is why you cannot access it right now. Once it's completed, you will be to access it.
Userlevel 4
peto hrad wrote:

I get a completely different error message when opening the link I posted earlier. That pric...

How about you wait until the maintenance is done. At that point you can see the full price list that has ALWAYS been posted online and this disccussion can be closed...
Userlevel 7
Badge +4
If you still have any questions, feel free to come and ask here if you don't know where to find what you are looking for! Have a nice day!

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