I cancelled my Koodo account in December and my notifications were set to e-mail bills. They never e-mailed me my last bill and I told them the reason I was cancelling was because I was travelling overseas. Obviously being overseas I never thought about the fact the final bill didn't come through. Now I've returned to Canada to try to apply for a loan to be told there is an outstanding debt. I contacted Koodo and requested an explanation and they stated they weren't able to provide me with the final bill. I then logged into self-serve and can see my last three bills there none of which were e-mailed to me. I waited on hold for about 30 minutes to register a complaint with a supervisor and mentioned that I logged into self-serve currently to which they rudely replied "well couldn't you have logged into self-serve at the time". Umm why should it be my responsibility? They had my e-mail address the entire time and never once contacted me regarding this outstanding amount which by the way is about $25. I was a bit annoyed which I said to the consultant already because aside from the fact that this is laughable that $25 would go to a debt collector after Koodo failed to notify me at all, then I further have been on the phone for 1.5 hours to try and sort this out and on hold for a really long time. I told the "supervisor" I didn't like their tone and the way they spoke to me and that it's not my responsibility and then they terminated the call. I'd like to know how I can register a complaint because this is disgusting and the fact that this much effort has to go in over $25 like seriously.