Koodo Community

closing balance

  • 1 March 2021
  • 3 replies
  • 41 views

I have a credit balance that i would like to receive. How do i do that?


3 replies

Userlevel 7
Badge +4

If you closed your account, then any credit balance will will be mailed to you via check to the address on your profile.  It should take around 8 weeks

Userlevel 7
Badge +4

You don't need to make anything.

Userlevel 5

@Nancee Dennis is right. Also, it’s good to know that the automatic refund process will start shortly after the second closing invoice will be issued.

For example, account is cancelled on March 3rd, final bill comes out March 21st, refund process is initiated around April 25th.

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