Koodo Community
Community
Solved

Charged for something I can’t find

M
Hi I was charged 11.99 on my Koodo account it says 1.00 events I think and I can’t find anything what was purchased from my phone please help
icon

Best answer by Dinh 30 January 2019, 21:17

Mpelland wrote:

i checked it it just says the date and time and it doesn’t say where the charge came from ... can you help


Customers like me don't have access to your account. You would have to look for it in your PDF Bill (detail bill) yourself.

I would suggest check for the date of the charge with some 1800 number, it could be this guy http://tritonglobal.ca/do-you-have-phone-bill-charges-from-triton-global-or-fastrack/

View original

3 replies

Dinh
Userlevel 7
Badge +4
Hi,
Have you checked your pdf bill, they should be some detail in the bill, normally page 3 got the summary, next pages will tell you other detail.

By the way, did you dial any 1800..?

This thread might also help https://community.koodomobile.com/iphone-81489/application-store-service-7571845
A Koodo customer, opinions are my own.
M
i checked it it just says the date and time and it doesn’t say where the charge came from ... can you help
Dinh
Userlevel 7
Badge +4
Mpelland wrote:

i checked it it just says the date and time and it doesn’t say where the charge came from ... can you help


Customers like me don't have access to your account. You would have to look for it in your PDF Bill (detail bill) yourself.

I would suggest check for the date of the charge with some 1800 number, it could be this guy http://tritonglobal.ca/do-you-have-phone-bill-charges-from-triton-global-or-fastrack/
A Koodo customer, opinions are my own.

Reply

    Koodo Community