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Charged for long distance help plese!!


They charged me 21 bucks for long distance and I think it was because I called a number but I did not know it wasn't toll free... What shuld I do?? Will they take it off my bill if it was a mistake?

5 replies

Userlevel 7
It's really up to the agent's discretion but if it was an honest mistake they should take good care of you.
Userlevel 7
Badge +4
"Toll free" still uses your anytime minutes.(if you don't have unlimited)
I'll try to call them... I was calling a store because they messed up on my order and I thought the number was toll free.... Is there a big chance they will help me or small chance?
Userlevel 7
Badge +4
Dena Huynh wrote:

I'll try to call them... I was calling a store because they messed up on my order and I thought t...

It's purely at the discretion of the agent. So no promises. Just be polite, respectful, and honest. Yes it was a mistake, but you did honestly make the calls and you are charged correctly for them
I didn't use the toll free number because I thought I was using it but turns out It wasnt.

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