Koodo Community

Charged before activation of service

  • 15 November 2020
  • 1 reply

Why i have received bill when i have not even activated my account?

I lost my mailbox keys and i haven’t been able to retrieve the sim card for almost two weeks now. Now i see the first bill has already been generated. When i used the robot chat, it said your first bill is calculated from the day of activation?  

1 reply

Userlevel 7
Badge +4

That’s it. It comes reactivated for you to use. Less of a hassle for you and Koodo. If you think you need a credit back, You’ll need to schedule a callback using the Koodo's Digital Asistant : http://koodo.ca.ada.support/chat/?language=en