Koodo Community
Question

Charge


I get a $31 Monthly charge on top of my monthly bill that the Koodo person on Twitter said they can’t even see on their end. Anyone has any idea why could that be?


6 replies

Userlevel 7
Badge +4

Can you give more details? Does page 3 say what it is? How long have you had it for?

It says Koodo mobile LL #018 on my Bank account. What is page 3? I think for as long as I have been with Koodo I have seen these charges. I just never looked into it. 

It says the LL#001 was all the way back in December 2018

And May 20 2020 it is LL#018

 

Userlevel 7
Badge +4

Can you log into Koodo self serve?

I can. I think the problem is that I entered into my account with my dad, but maybe they never cancelled his account when he requested so. 

Userlevel 7
Badge +4

I can. I think the problem is that I entered into my account with my dad, but maybe they never cancelled his account when he requested so. 

Have you mentioned this to the rep on twitter?

They may be able to look up the other account to see if it was appropriately canceled

Reply