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Changing phone plans


Fairly new customer - currently have this plan CAN Data 200MB 200min $40. If I change to this new plan CAN Data 400MB 400min $39. Does it mean my bill is $39 plus taxes, tab, etc OR does it mean $40 + $39?

8 replies

Userlevel 7
Badge +4
Hi Murrielle, Your next bill would be prorated, meaning $40 for the days you still had that plan, and $39 for the days with the new plan. Since the difference in your case is only a dollar, I doubt very much that you'll notice it 😃
Userlevel 1
Hi Sophia! I was in self serve to switch plan to what Murrielle did. Site page did not complete transaction. So I called Koodo and Rep did the Plan Change, THEN rep asked me, "do you want to start change now, or first day of next billing cycle"? I choose the later. Do you know why this option is not describrd, nor available in self-serve?
Userlevel 7
Moto G wrote:

Hi Sophia! I was in self serve to switch plan to what Murrielle did. Site page did not complete t...

That option is currently not available in Self Serve but I've suggested it should be. Please +1 my idea here: http://community.koodomobile.com/koodo/topics/allow_plan_add_on_changes_to_be_completed_as_of_the_next_billing_cycle_in_self_serve
Thanks for your help!! Switched my plan, now getting double min and data, and saving a dollar. Starting to love Koodo!!
Userlevel 7
Badge +4
Murrielle Perrin wrote:

Thanks for your help!! Switched my plan, now getting double min and data, and saving a dollar. St...

Glad to hear it! Just remember that your next bill will be unusual due to proration, as Sophia stated.
Userlevel 6
Murrielle Perrin wrote:

Thanks for your help!! Switched my plan, now getting double min and data, and saving a dollar. St...

Hi Murrielle, You don't really have to worry about proration because you are changing your rate plan to nearly equal value plan. Means nearly identical bill, possibly even a dollar lower. Glad you love Koodo, I love it too 🙂
I have a 45$ plan which includes unlimited minutes, unlimited texts and 1gig of data. Have you thought about this plan?
Userlevel 1
I'll stay with my Canada wide 6G/ $60.00....lol

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