Koodo Community

changing adress

i tried to change my adress, i put all my details and nothing wrong about it but i was unable to change it don't know why, so how can i pay my bill? one more question if i change my adress will you charge 10$ on me ? and if so why?

2 replies

Userlevel 4
If you call and have the address changed then the fee woudl apply. Since you haev tried to change the address in Self Serve and it did not work, you can call Koodo and advise them of this, there will be no fee since you at least made the attempt yourself. As to why there is a charge, that one is hard to answer sionce no one here was part of the decision making process for service fees. Possible incentive to use Self Serve more. Just my opinion
Userlevel 1
It may error-out if the postal code does not match the address.