Hi, so I changed my plan the last day of my cycle thinking it would reset when my cycle did. Instead the next day when it did reset I got charged for the new plan even though I had only chose it the day before, is this how it normally works ?
You are post paid right?
And yes Koodo bills 1 months ahead, so if you change your plan at the end of your billing cycle the next cycle is the new plan. and not the old plan. I would wait until your bill comes our and you can view the details in your pdf ebill which will include the date ranges of the charges for your plan
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.