Koodo Community
Question

Changed my phone number. Billing credit disappeared!


I have recently changed my phone #

From the latest bill both my credits have disappeared.

$15 P2P Credit 12 months* -$15.00
$25 monthly bill credit/6 mos* -$25.00

Need Help!!!

11 replies

Userlevel 6
Classic Koodo. Contact them on Facebook/Twitter or https://www.koodomobile.com/help?autobots=rollout
Userlevel 7
Badge +4
Well, it is strange but you had the same issue 7 months ago https://community.koodomobile.com/billing-66726/pm-to-koodo-15-credit-for-12months-this-is-only-3rd-month-none-of-them-applied-wth-7791519#post19819258
Userlevel 6
Well, it is strange but you had the same issue 7 months ago https://community.koodomobile.com/billing-66726/pm-to-koodo-15-credit-for-12months-this-is-only-3rd-month-none-of-them-applied-wth-7791519#post19819258
strange:
unusual or surprising in a way that is unsettling or hard to understand.
not previously visited, seen, or encountered; unfamiliar or alien.

Customer changes their number 7 months later. Koodo repeats the same bug/feature they always had. There is nothing surprising here. Therefore it is not strange.
Userlevel 7
Badge +4
In that case, I would apply the same solution like you did last time
Userlevel 7
Badge +4
There is nothing surprising here. Therefore it is not strange.
Surprising doesn't mean Strange
Userlevel 6

There is nothing surprising here. Therefore it is not strange.Surprising doesn't mean Strange

https://www.google.com/search?q=define+strange
Userlevel 7
Badge +4


There is nothing surprising here. Therefore it is not strange.Surprising doesn't mean Strange
https://www.google.com/search?q=define+strange

If you learn English from Google, I have nothing to say.
Userlevel 6



There is nothing surprising here. Therefore it is not strange.Surprising doesn't mean Strange
https://www.google.com/search?q=define+strange
If you learn English from Google, I have nothing to say.

https://www.merriam-webster.com/dictionary/strange
strange: not before known, heard, or seen : UNFAMILIAR

This is not something not before known, heard, or seen. Therefore it is not strange. All the Mobile Masters should know by this point that if you change your phone number, you lose the credits because Koodo links the credits to the phone number instead of the unique identifier for that line.
Userlevel 7
Badge +4
https://www.merriam-webster.com/dictionary/strangestrange: not before known, heard, or seen : UNFAMILIARThis it not something not before known, heard, or seen. Therefore it is not strange. All the Mobile Masters should know by this point that if you change your phone number, you lose the credits because Koodo links the credits to the phone number instead of the unique identifier for that line.

Nowhere did I say it was a new problem and I didn't know about it. Again, don't translate my words into something else.

I found it strange because he got the same problem 7 months ago and today he asked the same question.
Userlevel 6
Problems can repeat, and people might forget how they solved it before. Still not strange.
Userlevel 7
Badge +4
Problems can repeat, and people might forget how they solved it before. Still not strange.
That is your own opinion. I don't find this comment strange though, FYI

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