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Change billing name of billing address


How can I change my Koodo account name/billing name so I can pay with my own credit card?

Thank you!

18 replies

Userlevel 6
Badge +4
Hi there...

Get into your Self Service account and change it, not only you will be 100% sure that is the right address, but it is also free!

You can also make your Credit Card payment there!

Enjoy!
Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank you anyways!
Userlevel 7
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

To change the name you need to call into Koodo, they will help you get this done. It's a 25$ charge to get the name change done. You can use *611 from your phone! Make sure to have the person who's account it currently is nearby as they will need to speak with the rep as well!
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

Thank you for the answer!

Can I go to the kiosk to change the name too? If yes, does it still cost $25 at the Kiosk?

Thank you again!
Userlevel 6
Badge +4
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

Ohhh! My Bad... I was quick on my answer...

Fee still applies in store, but it really depends why you are changing the name, is it because you got married? is it because it was mistyped in store? 

AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

I didn't have a credit card when I got my plan so my brother was responsible for the billing.
Now that I do, I would like to change it to my name...
Userlevel 6
Badge +4
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

Ok,  I see...

You have 2 options here... 

You can do a Transfer of Ownership, so basically your brother will transfer the account to you and it will be your responsibility... To do this, you will need 2 pieces of ID to have a credit check done to see if you are eligible for the service... This can be done at the store free of cost.

also, with your brother, you can call customer service, and get your Credit Card registered to make  payments, there will be a form to fill out with the customer service agent over the phone, once is approved, you will be able to make those payments using your own Credit Card.
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

Thank you very much for the clarification! 🙂
Userlevel 7
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

You cannot go to the store. It has to be done over the phone.
Userlevel 6
Badge +4
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

Hi Mathieu... Transfer of Ownership can be done in the store as well...
Userlevel 7
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

Sorry Camilo, but as I said, transfers of ownership can NOT be done is a store, take a look at this link to see what can be done and where: https://www.koodomobile.com/contact-us 
Userlevel 6
Badge +4
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

I think the link you sent is broken, please if possible post it again...

But basically what store does is the credit check, they open the account and then they call channel support to complete the Transfer, after of course, validating all the information and that they have the right pieces of ID. 
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

I am the secondary person on my account, however the account is my ex husbands name. He has had his number ported out to another provider and I'm the only one remaining on the account with an active number can the account be changed into my name without a credit check since I have been the only one on the account and paying the bill for almost 3 yrs.
Userlevel 7
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

No, you will need to get a credit check done if you want the account to be in your name.
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

My son is going to university in Sept.  I pay for both phones now but I want to take him off my account and have him pay his own bill.
Userlevel 7
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

Hi Patrice,

You can call Koodo and have his line transferred to his own account if you want. 
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

is there a charge for this I am wanting to do the same for our daughter

Userlevel 3
AraBalian wrote:

Hey and thank you for the reply!

I want to change the BILLING NAME and not the address. Thank yo...

Hi Shawney! Yes, there is a $10 fee related to a transfer of ownership. 

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