Koodo Community

cant find my pre paid account number you charge on my card

  • 17 April 2021
  • 2 replies

I have two cell phones with you guys with one account number and then I have a prepaid account for my sons phone you guys do a pre-charge on my credit card every month I wanted to change my son’s plan but I can’t get to the count his phone number 

2 replies

Userlevel 7
Badge +4

Make sure you go to the prepaid login. It is different from postpaid. Also the email address might be different... Did you log into his account before?

Userlevel 7
Badge +4

As well, if you know what the pin code is for the account you can dial 611 from the phone and change the plan from there.