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Question

Cancellation within a month but after 15-day period?

  • 19 June 2019
  • 3 replies
  • 198 views

What happens if you cancel within a month but after the 15-day period.
If you cancel after 15 days but within the first month, will you be charged:

a) the entire MONTHLY phone bill
b) just the amount of usage in terms of minutes, data, etc.
c) amount of days passed in the billing cycle

3 replies

Userlevel 7
Badge +4
Unless the terms have changed and the site hasn't been updated yet, you can refer to the following link for the answer: https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone
Quoting from it: " If your usage stays within the limits below, we’ll waive your first bill. If your usage exceeds any one of these limits, you can still return or exchange your phone but you’ll be responsible for your bill."

So yes absolutely C then. Bills are always prorated. If you're cancelling then the day you choose to end is the days you get charged for.
Userlevel 7
Badge +4
I think the correct answer is c)
Userlevel 7
Badge +4

So yes absolutely C then. Bills are always prorated. If you're cancelling then the day you choose to end is the days you get charged for.

In some cases due to proration, it may be better to pay the full monthly plan instead of triggering overage.

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