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Cancellation enquiry

  • 16 July 2020
  • 3 replies
  • 79 views

Due to covid19,  I was forced to leave Canada and return to my home country of Australia. When I left I reached out to Koodo in an attempt to cancel my account and pay my final bill. I am now receiving emails saying that my outstanding bill is $300 and My service has been cancelled? Does anyone have any information on how I could get into contact with Koodo from Sydney Australia or could someone offer any suggestions on how I can resolve this issue? 

 

Thank you in advance.

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Best answer by Dennis 16 July 2020, 06:43

Did you successfully connect with a koodo rep to cancel? 

 

Since you are overseas, I would send koodo a private message via Facebook or Twitter and speak with rep there. It is not live chat so please be patient after you message them

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Userlevel 7
Badge +4

Did you successfully connect with a koodo rep to cancel? 

 

Since you are overseas, I would send koodo a private message via Facebook or Twitter and speak with rep there. It is not live chat so please be patient after you message them

I’ll attempt to get in contact via Facebook and see if that works

 

Userlevel 7
Badge +4

I would also suggest you check your final PDF bill in your selfserve to see the reason for the $300. Normally the page 3 of the final bill had that detail.

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