Koodo Community



cancel phone how to

how do i cancel my phone and pay off my tab

3 replies

Userlevel 7
Badge +4
You need to call customer service. Any outstanding tab balance will be added to your final bill. Please note that if you cancel your account yourself, you will not be able to keep your phone number if you're switching carriers. If you're doing that and want to keep the number you should have your new provider cancel your Koodo account.
whats the phone number to call
Userlevel 5
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm You can also call *611 from your cell phone.