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Question

Canadian numbers treated as US numbers and charged long distance rates

  • 31 March 2021
  • 3 replies
  • 53 views

During March between 01March21 to 21March21, I have called from my Koodo Cell Phone to Canadian Area code starting 403 and 647 and the list is tabled as under. However, Koodo has treated these call transactions as US Phone numbers and charged me US Long Distance rates  @ 0.60 / min.

Month

Date

Canadian Area Code Dialed

Citi area Code belongs to

Min

Wrongly charged $

 

Mar

1

647

Toronto, ON

1

0.6

Mar

8

403

Calgary, AB

2

1.2

Mar

9

403

Calgary, AB

1

0.6

Mar

11

403

Calgary, AB

1

0.6

Mar

12

403

Calgary, AB

4

2.4

Mar

12

403

Calgary, AB

14

8.4

Mar

12

403

Calgary, AB

61

36.6

Mar

13

403

Calgary, AB

5

3

Mar

21

403

Calgary, AB

5

3

 

 

 

Total

94

56.4

 

These are unfair and should be reversed. And Koodo should make sure these does not repeat.

 


3 replies

Userlevel 7
Badge +4

Do you have unlimited Canadian minutes?

Yes. I have unlimited Canada wide plan

Userlevel 5

@Sachiv Charges on March bill are related to call forwarding.

If you forward your incoming calls to a certain number, you will be charged pay-per-use rate (unless you add a $3 Unlimited Call Forwarding feature).

You will find more info on this topic on our website here: https://koo.do/34b8Sbz .

 

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