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Can't make online payments


I have tried several times to pay bill online. I keep getting this error message:
"The transaction didn't go through. Please re-enter your information or try a different payment method. "

I have tried both a MC and a Visa, and have tripled checked on the information I type in to ensure it is correct. This has been happening for about a week now, and I only have a few days left to pay my bill before it is "late".

In the 3 years I've been with Koodo, I've never had this problem before. ANy help would be appreciated!

4 replies

Userlevel 7
Badge +4
Allan, for now pls dial #123 from your phone and press 3 for the automated payment. Can you also help me understand what is happening? When yo uget to that error message does it take you back to step one of paying?
Yes, it goes back to the first step in the payment process.
I am experiencing the same issue.  I have tried for the past week and the same message appears.
Userlevel 7
Badge +4
Anita Cowan wrote:

I am experiencing the same issue.  I have tried for the past week and the same message appea...

Pls try my suggestion above Anita.

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