Koodo Community

Can't edit credit card info

  • 28 July 2020
  • 1 reply

I need to edit my credit card info, but I have searched every where on the self-serve site and can’t see how to.  When I searched on this site, the answers are 3 years old, so something must have changed. 

I searched under billing but cannot find an edit link. Please help because I need to do this today or tomorrow. tia

1 reply

Userlevel 7
Badge +4

You could always pay the bill with the credit card in selfserve if the payment is due now.

Are you a prepaid or postpaid customer? I am assuming you are asking to enter pre-authorized payment information. Have you tried to remove the old card and add a new one instead of editing the existing information?