Koodo Community

Community

Solved

Can i get some help No Answer from Koodo phone


Wrong charges on my account

6 replies

Userlevel 7
I'm sorry Dawn but if you wish to get clarification or dispute bill charges, you must speak with an agent. I understand the hold times are less than ideal but you could always try the callback option - I've used it before myself. If this proves not feasible, you could also try contacting Koodo directly through Facebook or Twitter. You'll reach an agent and they should be able to assist further. Does page 3 or 4 explain what the extra charges are for? It could be minutes or data overage, long distance calls, proration, etc. We may be able to explain it, but only an agent can change anything.
Userlevel 7
Badge +4
What do you mean wrong charges Dawn? 
iT IS FOR THE PHONE PROTECTION WHICH WE TOLD THE AGENT 3 TIMES that we did not want, and he even tryed to guilt us into it, and we said no  all the paper i signed say nothing of the phone protection, i have not been giving a call back option when i call in

Userlevel 7
Badge +4
Dawn Nebeker wrote:

iT IS FOR THE PHONE PROTECTION WHICH WE TOLD THE AGENT 3 TIMES that we did not want, and he even ...

Was that in Edmonton? Which store? 
no option seems to get a agent on the phone

Userlevel 7
Badge +4
Dawn Nebeker wrote:

no option seems to get a agent on the phone

You don't need to call us. Pleas send us a private message on Facebook and we will help out. 

Reply