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Can I get my money back if I have credit in my balence?


I want to cancel my phone plan, I don't have a tab or any contracts. But I put in extra money for another 2 months of my bill and want to cancel this week. Is it possible to refund that money so I can cancel?

4 replies

Userlevel 7
When you call to cancel you can request a check be mailed to you. Why do you want to cancel?
Userlevel 7
Badge +4
You would have to call 611 to cancel. Then you should get a final bill. You can then request a refund of the balance remaining, which will be in cheque.
I was told at customer service that they don't return credits. I have called numerous times since and get sent all over the place. It was over $200.00!
Userlevel 7
Badge +4
Kim Abbott wrote:

I was told at customer service that they don't return credits. I have called numerous times since...

What do you mean "get sent all over the place"?
And who told you they don't return credits? Did they say why...?

If you have bill/account credits, then they will refund you. You have to call in and request a refund.

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