I’m having trouble understanding the charges on my account and would like to talk to an actual live human being about it. Thank you
Can I get a actual human being to call me and talk to me about my bill?
Userlevel 7
+4
We're real life humans right here 😁 What question do you have?
I don’t understand why my charges are so much on my bill. I need to know what’s going on and possibly finding a way to save on the charges. Thank you
Userlevel 7
+4
Do you have access to self serve? You can download your bill and see what those higher charges were for. I agree you'd want to find ways to lower your bill... But first you'd need to know what you're spending it all on 
Userlevel 7
+4
Is this your first bill?
Can you login to self serve and check PDF E-bill? Is there anything doesn't make sense?
We can explain some of charges if you let us know
I can’t seem to login to my self-serve to check my bill. I never received the code in an e-mail. Can’t someone just call me tomorrow?
I can’t seem to login to my self-serve to check my bill. I never received the code in an e-mail. Can’t someone just call me tomorrow?
Have you ever logged in to your self serve successfully?
Are you a new customer?
If you really insist on speaking to someone over the phone instead of us trying to help you, you can request a callback via koodo assist
I have not logged in to my self-serve as of yet. I am not a new customer.
Have you tried to register for your self serve?
Userlevel 7
+4
Do you need some pointers on how to get in? Personally I'd like to be able to view my bills without having to talk to a rep each time... It's not hard.
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