I am on exchange in Europe for the next 4 months and noticed I have a single Easy Roam charge from a few days after I landed. I have had my Koodo sim card off since landing and bought a European sim right away. I believe this charge is likely just a mistake. Regardless I was hoping I could contact Koodo to address this issue but have yet to find a way without triggering another day of Easy Roam and thus another charge.
Contacting *611 just sends me a text, which suggests the online chat, which does not accept my European number for a call-back. I have also messaged the Koodo Facebook and Twitter accounts with no luck.
How can I contact Koodo? As a last resort, if I use Easy Roam to call into Koodo, how likely would an agent waive that charge given there seems to be no other method of contacting support?
Thanks in advance for any help!
Best answer by Dinh
You could call them at the 1 (866) 995-6636 if you can pay the long distance charge from an EU number.