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Calling koodo outside of Canada


I have a Canada Wide Plan. No roaming add-ons. If I am outside of Canada (currently in the US), Can I still call *611 for free, or will I get charged the roaming voice rate ($1.50 / min)? What about if I call the +1-866-... number? Thanks.

7 replies

Userlevel 7
Hi Mike, Regardless what number you use you would be charged the roaming rate as you would still be roaming.
Userlevel 7
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Mathieu wrote:

Hi Mike, Regardless what number you use you would be charged the roaming rate as you would still...

1-866 number can be called from a landline phone or from your cell using wifi with something like Skype. Rest assured, there will probably be some dead air or music on hold.
Userlevel 7
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Mathieu wrote:

Hi Mike, Regardless what number you use you would be charged the roaming rate as you would still...

The 1866 can only be called in Canada so I was told. Try this number if your out of Canada Mike, 1 647-788-4337
Mathieu wrote:

Hi Mike, Regardless what number you use you would be charged the roaming rate as you would still...

Thank you all for your help. From what you have said, it sounds like roaming will always be charged when I call Koodo. I will e-mail them instead.
Userlevel 7
Calls to *611 from your Koodo phone are always free for airtime but I'm not sure about the roaming. Maybe a rep can chime in on that one.
I contacted Koodo by e-mail. Looks like *611 is free to call from a Koodo Mobile phone from any country in the world:

Hi Michael,

Thanks for contacting us again. My name is Adriana and I´m happy to assist you with your inquiry today.

From the US or any other country, you can still dial *611 from your Koodo phone and it will always be free! there is no roaming charges for dialing *611 from outside Canada. The toll free number 1-866-995-6636, on the other side doesn´t work outside Canada. If you need to contact koodo from a landline while in another country, you can dial the international phone number: + 1 + 647-788-4337

I really hope this information has been useful, and I have addressed your concerns properly. 

Thanks for choosing Koodo Mobile.

Sincerely,

Adriana C.
Koodo Mobile Customer Service
T: 1-866-99-KOODO

I have seen elsewhere in these forms that the +1-866-... number is [b]NOT free. If anyone else wants to confirm this, go ahead. As long as *611 is free, I am not too interested in finding if the other numbers are free.

mjmetz wrote:

I contacted Koodo by e-mail. Looks like *611 is free to call from a Koodo Mobile phone from any c...

From my testing I was able to call the +1-866 number from a landline in the U.S. probably will work on cell phones too (but just avoid the charges with *611)

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