Callbacks not working | Koodo Community
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Callbacks not working

  • 15 September 2021
  • 1 reply

I have scheduled 2 callbacks. They ring at the right time. I get connected to the virtual assistant and then get pushed to the hold music. Then the phone rings and rings and rings. It goes unanswered and then I get hung up on.  I have an issue that can’t be resolved online. Getting very frustrated. Just want to talk to a live person.

1 reply

Userlevel 7
Badge +4

I think it is a problem with their system. Sometimes it couldn't take some input probably from certain phones. I recommend you try again or try from different phone. 

In the mean time, what was the issue that you needed help with? You can post here. Someone might know the answer.