Koodo Community



Bills, texts from Koodo all in French, while I opted for English correspondence during activation and website use. How do I change this?

3 replies

Userlevel 7
Call customer service at 1-866-995-6636 or *611 from your Koodo phone and they'll sort it out.
Will they charge for this service?
Userlevel 7
Badge +4
Jilllynn wrote:

Will they charge for this service?

No. It's not something you can do on self-serve. If your billing address is in QC, then billing default language becomes French, unless you specifically ask for it to be English, in accordance with QC consumer protection law.