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billing system is a joke


I'm really not getting your billing system. You text me with a due date then cut my phone off,. Once at Chritsmas then at a funeral both times I'm out of town. Then charge me 35.00

27 replies

Userlevel 4
Paying your bill on time would prevent any suspensions. They only suspend services if there is at least two bills past due.
Userlevel 3
Zaphod Beeblebrox wrote:

Paying your bill on time would prevent any suspensions. They only suspend services if there is at...

Unless it's a CLP account
Userlevel 4
Zaphod Beeblebrox wrote:

Paying your bill on time would prevent any suspensions. They only suspend services if there is at...

Even on the CLP, there is a chance it can still be under $200 after 2 - 3 months of non-payment.
Zaphod Beeblebrox wrote:

Paying your bill on time would prevent any suspensions. They only suspend services if there is at...

Really just paid them 118.00 in Jan and now I have a bill for 182,00. If you get a bill you pay it before due date If I receive a text from koodo with my due date then?? and phone is cut off embarrassing
Zaphod Beeblebrox wrote:

Paying your bill on time would prevent any suspensions. They only suspend services if there is at...

So call them and have an actual agent look into it instead of just guessing. Maybe it has nothing to do with billing and has to do with a network issue.
Userlevel 6
Badge +4
Zaphod Beeblebrox wrote:

Paying your bill on time would prevent any suspensions. They only suspend services if there is at...

Collection path depends on credit class with Koodo, so it could be shorter or longer depending on payment history, broken payment arrangements, etc..
Userlevel 3
Anytime you risk a past due balance getting carried over you risk the chance of your services being suspended. Along comes late payment charges, reconnection charges at $35 plus the bill that is due and owing. Point being, it's important to ensure your bills are payed in full and on time to prevent this from happening.
Userlevel 7
Badge +4
Having a cell phone plan is not free, nor without obligations, Dave. It does pay to pay... so to say 🙂
Userlevel 7
You're not going to get any sympathy here. Pay your bill or login to self serve to make payment arrangements. I get an emailed bill every month. I think you only get a text when you're late.
Userlevel 4
Chad Burr wrote:

You're not going to get any sympathy here. Pay your bill or login to self serve to make payment a...

I get a text and email when my bill is ready. The text first, then email shortly after 😛
If you are past due, then you run the risk of your service being suspended. If you are on the Spending Cap and you hit $200 or more, then the account will suspend itself.
Lots of help here service reps thanks. I just don't understand the due date My due with last text is Mar 6 my phone had no service Feb 26 went to service centre and inquired about this rep told me people have same issue al most every day. Buying phone out moving on thks people for the support. Never have I had this with any before
Userlevel 7
Badge +4
Dave Brown wrote:

Lots of help here service reps thanks. I just don't understand the due date My due with last text...

We're not "service reps", we're fellow customers like yourself... most of us get bills too 🙂
Userlevel 7
Badge +4
Dave Brown wrote:

Lots of help here service reps thanks. I just don't understand the due date My due with last text...

If you go over your limit, your service will be suspended even before your due date. http://help.koodomobile.com/my-bill/spending-limit-program/what-is-the-spending-limit-program
Userlevel 5
Dave Brown wrote:

Lots of help here service reps thanks. I just don't understand the due date My due with last text...

If you have a spending limit then Koodo will take what has already been billed and any unbilled charges that are not on your bill yet - if these go over $200 (spending limit) then your account is suspended. And then a $35 reconnection charge is added to your next bill as well.
Userlevel 7
How do you normally pay your bill? Is it through your bank? Are you sure you have the right account number setup? Are you on the credit limit program?
Yep service reps not hard to tell. Thanks moving on.
Userlevel 4
Dave Brown wrote:

Yep service reps not hard to tell. Thanks moving on.

I guess what Sophia said was ignored... Maybe you should call Koodo since none of us can see your account. They can give youmore details as to why this happened...
Userlevel 7
Badge +4
Dave Brown wrote:

Yep service reps not hard to tell. Thanks moving on.

You didn't come here with a question, Dave, you came with a complaint. I don't see why you should be leaving in a huff because people don't agree with what you were saying: that Koodo's billing system is a joke. Every single one who answered you today is reasonable and understanding otherwise, and if you'd posted your message as a question ("how do I see when and what I owe on my bill?", for example), you'd find everybody quite helpful. Still, I wish you all the best, bye 🙂
Userlevel 3
Dave Brown wrote:

Yep service reps not hard to tell. Thanks moving on.

Yep take it as a learning experience. Honestly, you're just hurting yourself in the long run by not paying by costing yourself more $$$.
Userlevel 7
Badge +4
Dave Brown wrote:

Yep service reps not hard to tell. Thanks moving on.

It seem that our friend Dave has redefined service rep to mean anyone who doesn't agree that Koodo is in the wrong.
Userlevel 6
Dave Brown wrote:

Yep service reps not hard to tell. Thanks moving on.

Also, good luck "moving on" with any other provider with service interruptions and late bills on your credit report.
Userlevel 5
Dave Brown wrote:

Yep service reps not hard to tell. Thanks moving on.

I guess it's time to start fighting for paycheques hey guys?
Userlevel 7
Badge +4
Dave Brown wrote:

Yep service reps not hard to tell. Thanks moving on.

A big virtual star for Timo's reply.
Userlevel 5
Mr. Brown is right - some of us are service reps, but ALL of us on here are (or have been) Koodo customers. We are on here as Koodo customers to help out others and because it is a bit of a game with the point system and badges. There are people that are on here as employees (they are not that hard to pick out - it says employee next to their name), but everybody else is doing this to help others Understandable that you want to complain about your bill, but you really are complaining to the wrong forum, we don't see personal information - if you wanted to complain about a bill, or get details that you cannot find on self serve then the people that you want to call and talk to are customer service so that they can explain things on your bills to you. I am glad that I come on here and I learn something new from the other people on this forum....so if they are all "customer service reps" then thank you to all.

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