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billing problem

  • 14 January 2021
  • 5 replies
  • 95 views
J

I signed up with Koodo on Jan 3 and just received my SIM card on Jan 12, was shipped on the 6th. I just checked my Koodo and they are trying to bill me 12$ for the phone plan even when it was not active with them as I did not have the SIM card. Trying to get a hold of someone to talk to but can’t get through. Is this robbery or what? Anyone have a number I can call to speak with an agent? They say my bill for a 6 day period is 73$ like what…...

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Best answer by Goran 14 January 2021, 04:05

You can send a private message to Koodo via FB Messenger or DM via Twitter to get the difference credited.

As for your first bill…

https://www.koodomobile.com/en/help/charges-explained

It’s your prorated part of the first billing cycle plus the first full month. So for you, that’s 6 days plus one month on your first bill.

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5 replies

J

Because their system just assumes receipt of the sim card by a certain time and the billing starts accordingly. When it doesn’t work out, this happens. I don’t like it at all personally and I can only imagine how many people haven’t said anything and jsut took the charge. They’ll refund the difference if you contact them as I suggested.

That’s so silly. They emailed me the 6th that it shipped, clearly it can’t get there in one day. I’ve messaged them on Facebook. And also, the deal that was 100$ put towards the bill wasn’t all that true, only 8.85$ towards it each month, not 10$ due to taxes 

G
Userlevel 7
Badge +4

Because their system just assumes receipt of the sim card by a certain time and the billing starts accordingly. When it doesn’t work out, this happens. I don’t like it at all personally and I can only imagine how many people haven’t said anything and jsut took the charge. They’ll refund the difference if you contact them as I suggested.

J

You can send a private message to Koodo via FB Messenger or DM via Twitter to get the difference credited.

As for your first bill…

https://www.koodomobile.com/en/help/charges-explained

It’s your prorated part of the first billing cycle plus the first full month. So for you, that’s 6 days plus one month on your first bill.

But I didn’t even have the SIM card and wasn’t using the service so how can they charge me for that? 

G
Userlevel 7
Badge +4

You can send a private message to Koodo via FB Messenger or DM via Twitter to get the difference credited.

As for your first bill…

https://www.koodomobile.com/en/help/charges-explained

It’s your prorated part of the first billing cycle plus the first full month. So for you, that’s 6 days plus one month on your first bill.

D
Userlevel 7
Badge +4

Just send koodo a private message via facebook or twitter

Mobile Masters are not Koodo Employees. Our opinions are our own. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949 https://community.koodomobile.com/plans-add-ons-66722/no-tab-way-more-expensive-7799356 https://community.koodomobile.com/android-81490/why-koodo-is-charging-more-than-retail-price-for-pixel-4a-7799851?postid=19864392#post19864392

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