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Billing problem

  • 4 September 2020
  • 12 replies
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My tab is fully paid and yet I’m still getting charged the monthly fee for that tab?

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Best answer by Mayumi 5 September 2020, 02:31

It was fully paid on the previous invoice, with that payment made a few days before current invoice.

i copied/pasted the following from Tab payment page:

Remaining Tab balance

$0

Thanks for your help

It could be once you paid tab this month, then your tab balance will be $0

See my tab balance.  After I pay my tab on Aug invoice, then remaining balance will be $2.08.  So I'll pay $2.08 on next/Sep bill and it will be paid off.

So, yours might be last tab charge on this bill?

 

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Userlevel 7
Badge +4

When did it get fully paid off?

Userlevel 7
Badge +4

Can you login and check Tab history?

Userlevel 7
Badge +4

Can you take a screen shot your Tab payment screen in self serve and the tab charge on your most recent PDF ebill (make sure to black out any personal info)

It was fully paid on the previous invoice, with that payment made a few days before current invoice.

i copied/pasted the following from Tab payment page:

Remaining Tab balance

$0

Thanks for your help

Maybe this is what you were asking for: Current invoice is dated September 3 and previous invoice was paid in August.

Date

Amount

Remaining Balance

Aug 3, 2020

$15

Tab Charge

$0

Userlevel 7
Badge +4

It was fully paid on the previous invoice, with that payment made a few days before current invoice.

i copied/pasted the following from Tab payment page:

Remaining Tab balance

$0

Thanks for your help

It could be once you paid tab this month, then your tab balance will be $0

See my tab balance.  After I pay my tab on Aug invoice, then remaining balance will be $2.08.  So I'll pay $2.08 on next/Sep bill and it will be paid off.

So, yours might be last tab charge on this bill?

 

Userlevel 7
Badge +4

Maybe this is what you were asking for: Current invoice is dated September 3 and previous invoice was paid in August.

Date

Amount

Remaining Balance

Aug 3, 2020

$15

Tab Charge

$0

This Is good. Can you please also include a screen shot of the pdf ebill that shows the tab charge in September? 

Account # 

Aug 2 - Sep 1, 2020

Pre-authorized payment enabled

 

VISA XX 

Monthly charges

$15.00

Frais pour la Balance

For some reason my invoice is half English and half-French but Frais pour la Balance means Tab charge.

Userlevel 7
Badge +4

Then, there shouldn’t be charge in Sep bill : Sep2- Ocr1

You should receive this invoice/ bill around  7 or 8th. 

Userlevel 7
Badge +4

Account # 

Aug 2 - Sep 1, 2020

Pre-authorized payment enabled

 

VISA XX 

Monthly charges

$15.00

Frais pour la Balance

For some reason my invoice is half English and half-French but Frais pour la Balance means Tab charge.

This is not a screen shot of the pdf ebill. 

And if it was, it is your August 2-September 1 bill. And your final tab charge was August 3 so everything checks out as correct. 

Thanks guys, really appreciated

Irish Pat

Thanks guys

irish Pat