I finally just ported my koodo number out as there was an issue trying to be succesful on the last day of my billing cycle so I have entered another cycle and Koodo sent me a bill for a whole month instead of 2 days ? Is this normal for Koodo?
Best answer by Timo Tuokkola
The bill is generated at the end of the last date of your billing cycle. The computer system has no way of knowing if you're going to cancel service two days later, so it assumes you'll be staying for another month. You should see a refund on the final bill after you port out, although you might need to contact koodo to make sure the line is officially cancelled that day rather than at the end of the billing cycle.