Koodo Community



Billing issue

I have a question about my billing payment. my question is why you charge about $1 for no reason and you have written "other charges" even thought i did not overlap limitation.

2 replies

Userlevel 7
If you open the PDF of your ebill, you can see exactly what the charge is.
Userlevel 5
It sounds as if they do have the bill open, but it is possible that if there are more questions you should talk to customer service. Although we see the bill the same as you, maybe there is more detail that an agent can see that you cannot see....and possibly give an adjustment if there is no reason for it.