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Billing issue


I have got my first bill and it shows one of the call made from toronto to calgary and long distance charges applied $13.50....why is it charged when long distance call are free?

7 replies

Userlevel 7
Hey Idris, sorry to hear you're having billing issues however this platform is not the place o inquire about such things. In order to speak with a rep who has access to your account, you'll need to call Koodo at *611 from your Koodo phone. They can explain the charge(s) to you and can correct them if necessary.
Userlevel 6
And it says long distance charges for that specific call Idris? This is an open forum for customers helping one another although it get tricky if it's about your bill as we can't see it. 🙂
Userlevel 7
Badge +4
Maybe you went over your minutes? Maybe you called a paid landline?
yup, its specific number only, but my plan is unlimited ...calling *611 gonna cost me $10 right ?
Userlevel 7
Badge +4
Idris wrote:

yup, its specific number only, but my plan is unlimited ...calling *611 gonna cost me $10 right ?...

Nope, it is free because you do not ask them to do anything. You're just asking them a simple question.
Userlevel 5
Idris wrote:

yup, its specific number only, but my plan is unlimited ...calling *611 gonna cost me $10 right ?...

*611 is free on your Koodo cell. Also you can contact Koodo Customer Care via email and they reply within 1 business day. You can also dispute charges there.
got it resolved, it was an error from their side, charges reversed, thanks for helping guys. take care:)

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