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Billing is incorrect.


There are incorrect charges on my bill. There are charges for devices that don't exist. Charges for monthly plan are incorrect. I was told I would get a 10% discount because I brought over my own device. I am being over charged.

4 replies

Userlevel 1
Hi Paolo, The best action to take now is to give Customer Service a call at *611 from your device, and they can sort it out with you right away over the phone. This is more a public forum and we don't have access to your account info to be able to help you with that specific info. Good luck!
Userlevel 1
Mo D. wrote:

Hi Paolo, The best action to take now is to give Customer Service a call at *611 from your dev...

Also... Did you just join Koodo recently, or have these charges suddenly appeared?
Userlevel 4
If this is your first bill, look at the bottom under the "Other Charges and Credits section." That is where you will see the discount. If you do not see it there, assuming this is your first bill, then Koodo will be able to correct that. Also, please do not assume the bill is incorrect until discussed with a rep. Chances are, you were not told how first billing works. As Mo D, suggest, give Koodo a call. For the devices you mentioned, were there any number changes that happened recently? When a numb er change happens in the middle of a cycle, there will be charges OR credits appearing under the old and new numbers.
Userlevel 7
Badge +4
These links will help explain your charges http://koodomobile.com/samplebill.pdf http://help.koodomobile.com/my-bill/charges-explained

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