Sometimes when I am paying my phone bill I will pay enough money for the next month too. On my last e bill it said I owed -$5.15 which I thought nothing of because I pay extra all the time. When I got my next e-bill it stayed the same thing so I went online to check it out. When I logged on to self serve it said that I went over my minutes the last 2 months and now my bill is crazy high. I would have been able to avoid going over my minutes the second month if my first e-bill had said how much money I actually owed. This is the first time I’ve gone over my minutes. I would just like to talk to someone about getting it reduced since they are sending me e-bills saying that I don’t owe money when I actually do. Can someone help me?
Best answer by Tayeb Koodo
Thanks for contacting us on the Koodo Community Lebron23! Have you tried to review your .PDF invoice http://koo.do/2r8dAUk on page 3? I cordially invite you to send us a private message via Facebook or a direct message via Twitter so that we can look into this. We will be able to look into this and give you more details.
We look forward to assisting you!