Koodo Community



Billing for new plan with new phone

Hello, I have a few questions about my bill. A few weeks ago I switched my daughter's plan to the $29 monthly plan. However, this week she bought a new phone. Can you confirm if the monthly plan is now $26.10? She has switched it over, since she had to buy a new sim card. Is there anything else I need to do? Thanks!

2 replies

Userlevel 7
Hey Melissa, this is a public community to ask general questions. No one here can access your account and don't post any personal information (not that you have, but for future reference). If you want to confirm what you're asking, just call Koodo at *611 from your Koodo phone
Userlevel 6
@Melissa Sounds like you are referring to the 10% off you get when someone brings their own phone or doesn't want to collect tab dollars for a future phone. I believe this cannot be added online on the koodo site and it has to be requested via customer service as per Ahmad.